This Privacy Policy explains how The Zorawar Company ("Zorawar", "we", "us") collects, uses, stores and protects your personal information when you use zorawar.co (the "Website"). We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
We collect only what we need, and only when you give it to us:
- Pre-orders: your name, email address, phone number, delivery address, the pack and quantity you choose, and any notes you add.
- Contact messages: your name, email address, optional phone number, the topic and your message.
- Partnership enquiries: business name and type, contact person, phone, email, city and state, expected volume, an optional GSTIN and your message.
- Updates list: your email address, if you ask to be told when the first batch is ready.
- Technical data: when you submit a form we derive a one-way, non-reversible code from your IP address to limit spam; we do not store the IP address in readable form for visitors. Our web host keeps standard server logs (such as IP address, browser type and pages requested) for security and troubleshooting.
We do not collect payment card details on the Website at this time. We do not use advertising or analytics trackers.
2. How we use your information
- To process, confirm and deliver your pre-order, including calling you to confirm your order and delivery details.
- To reply to your messages and business enquiries.
- To email you about your order, and about the launch of the first batch if you joined the updates list.
- To keep the Website secure, prevent spam and abuse, and meet our legal obligations.
We do not sell your personal data, and we do not use it for automated decisions that affect you.
3. Basis for processing
We process your data because you gave us consent (for example by submitting a form), because it is needed to fulfil your order, or because the law requires it. You may withdraw consent at any time by contacting us (see section 9); this does not affect processing already done.
4. Who we share it with
We share personal data only with service providers who help us run the business, and only as needed: our hosting and email providers, delivery and courier partners (to deliver your order), and payment providers if and when online payment is introduced. We may also disclose information where required by law or to protect our rights. Providers act on our instructions and must protect your data.
5. Cookies and third-party content
The Website uses only essential, session-based cookies (for example to protect forms against forgery). These are needed for the Website to work and are not used to track you. Our pages load fonts from Google Fonts, which means your browser contacts Google's servers when a page loads; Google handles that data under its own privacy policy. Videos and images are hosted by us.
6. How long we keep it
We keep personal data only for as long as needed for the purposes above, including to meet legal, accounting and tax requirements, and to handle any complaint or dispute. When it is no longer needed we delete it or anonymise it.
7. Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricted access to our admin systems and separate storage for orders, messages and business enquiries. No system is completely secure, so we cannot guarantee absolute security.
8. Your rights
You may ask us to tell you what personal data we hold about you, to correct or update it, to delete it, or to stop using it. You can also nominate someone to exercise these rights for you in the event of your death or incapacity. We will respond within a reasonable time and may need to verify your identity first. Some data we must keep to comply with the law.
9. Contact and grievances
For any privacy request or complaint, write to our Grievance Officer at hey@zorawar.co, call +91 97974 53630, or write to The Zorawar Company, Srinagar, J&K - IN. We will acknowledge your complaint and work to resolve it promptly.
10. Children
The Website is not intended for children under 18, and we do not knowingly collect their personal data. If you believe a child has given us information, please contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the Website after a change means you accept the updated policy.